We make hand assemble the Cardinal Compass compass to the finest quality standards. If there is a manufacturing error or product defect with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. All refunds and exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order. Check spelling, dates and names
carefully. You are welcome to email us at firstname.lastname@example.org or call /text at 647-795-2580 if you have questions about personalization, before placing your order. You will receive an engraving proof within 24 hours of placing your order. Understandably, we are not able to accept cancellations or changes to orders once engraving is approved, as they immediately are sent into production.
During these unprecedented times with COVID we try our best to guarantee your gifts will arrive on time, but due to the unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect or any of our carriers. Thank you for understanding.