We hand assemble and engrave each Cardinal Compass compass in our Toronto studio to the finest quality standards. If there is a manufacturing error or product defect with your order, you may return it within 30 days of receipt. Please note the product must be returned in new condition and in its original packaging.
We know that our compasses are ordered as a timeless heirloom and therefore we take the utmost care and diligence to provide you an engraving mockup before proceeding with production. Please be sure to review your personalization information (ie. spelling, dates, names etc) before submitting your order as we are not able to accept cancellations or changes to orders once the engraving is approved as it is sent into production immediately.
Given COVID 19 and the ongoing postal delays please note that refunds will not be issued for order delays of our carriers.
If you have any questions about personalization before placing your order, please do not hesitate to contact us at firstname.lastname@example.org or call / text at 647-795-2580.